FAQs
Shopping Information
How can I place an order?
To place an order, browse our collection and select your desired item(s). Add them to your cart, proceed to checkout, and follow the steps to complete your purchase. You will receive a confirmation email once your order is successful.
Do you deliver all over Pakistan?
Yes! We offer delivery across Pakistan, ensuring your favorite leather products reach you wherever you are.
How long does delivery take?
Orders are typically delivered within 3-5 business days. For remote areas, delivery may take up to 7 business days.
Can I customize my order?
Yes! We offer customization for selected products. For more information, please contact us at sales@chamyar.com. We look forward to helping you personalize your order!
Payment Information
What payment methods do you accept?
We accept cash on delivery (COD), bank transfers, and online payments via credit/debit cards.
What should I do if I receive a damaged or incorrect product?
We’re sorry for the inconvenience! Please contact us at sales@chamyar.com within 24 hours of receiving your order, and we’ll resolve the issue promptly.
Can I cancel my order?
Orders can be canceled within 12 hours of placement. Please email us at sales@chamyar.com with your order details.
Order Returns
What is your return policy?
We accept returns within 7 days of delivery for items that are unused, undamaged, and in their original packaging.
How do I initiate a return?
Contact our customer support team at support@chamyar.com with your order number and reason for return. Wait for our team to provide return instructions and a return address.
Can I exchange an item?
Yes, exchanges are available for the same item in a different color or size (subject to availability). Follow the same process as initiating a return, and specify your desired exchange option.
Have a question
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.
